ESSENTIAL DUTIES & RESPONSIBILITIES:
The Lead is also responsible for the Areas of Accountability that fall under each category below.
Customer Engagement
• May occasionally act as the Leader on Duty as needed and consistently models the brand service standard and sub-brand selling behaviors during non-peak business hours.
• Enforces all Loss Prevention policies, and communicates violations to the leadership team or the Code of Business Conduct Hotline.
• Executes shortage action plan to minimize loss while achieving shrink goals.
• Maintains company standards of neat, clean and organized sales floor and stockroom.
• Shares feedback from customers with leadership team to improve the overall customer experience.
• Treats all customers with respect consistently and contributes to a positive work environment.
• Role models a positive work environment for all employees.
Daily Operations
• Ensures all back room areas including bathrooms and employee break areas are cleaned regularly.
• Influences employees to support an operationally efficient and effective process driven environment.
• Upholds all company policies as outlined in the Policy and Procedure Manual, including the Field Employee Policy Guide and Code of Business Conduct.
• Supports the leadership team to ensure Store Compliance Audit standards are met and maintained.
• Communicates daily goals and priorities to support associates, redirects activities as necessary to achieve productivity standards.
• Helps store drive all KPI’s as determined by Store Leadership Team as it relates to the Lead’s areas of responsibility.
Talent Development
• Supports on-the-job training for sales associates on company initiatives and standards to ensure that everyone fully understands company direction.
Talent Management
• Communicates any policy violations to the leadership team in a timely, confidential manner.
• Communicates development feedback of sales associates to the leadership team.
• Supports employee engagement by recognizing and rewarding outstanding performance

For more info and to apply online, visit gapinc.com/careers

ESSENTIAL DUTIES & RESPONSIBILITIES:
• Displays a “customer is the priority” mindset at all times.
• Consistently treats all Gap customers and employees with respect and contributes to a positive work environment.
• Promotes customer loyalty by educating customers about our” loyalty” programs.
• Maximizes customer engagement by educating and utilizing all Omni-channels when interacting with customers.
• Meets or exceed Company goals and standards of operation.
• Accountable to store goals and results.
• Upholds all Company policies as outlined in the Policy & Procedure guide, including Code of Business Conduct and the Employee Policy Guide.
• Collaborates with store team to develop innovative solutions to business needs.
• Flex between customer or support roles as needed by the business.
• Fosters a safe working and shopping environment.

Customer Role
• Provide customer service throughout the store, including the sales floor, fitting room, and cash wrap.
• Expert in product knowledge.
• Shares customer feedback with leadership team to improve the overall customer experience.
• Offers current style advice and is knowledgeable on trends.
• Utilizes social media and technology to promote an exciting and engaging shopping experience.
• Performs various product placement, replenishment and recovery tasks to maintain a visually appealing, easy shopping experience for our customers.
• Perform cash register functions

Support Role
• Meets or exceeds Company productivity standards for all operational processes: shipment processing, markdowns, merchandise signage, replenishment and recovery of salesfloor and stockroom.
• Executes Omni-Channel processes to ensure customer needs are met (i.e., SFS, RIS).
• Executes shipment assembly line tasks to Company standard; flexes to all areas of the shipment line as needed.
• Supports execution of all shipment receiving and processing procedures to floor-ready standards.
• Assists in executing merchandise flow and product placement.
• Coordinates with leaders and fellow associates for the preparation and placement of merchandise.
• Identifies and communicates opportunities while replenishing size specific quantities throughout the store in response to sell-through.
• Performs audit and transfers of damaged and defective merchandise, completes re-tickets and charge sends according to Merchandise Handling Manual.
• Influences employees to support an operationally efficient and effective process driven environment.

For more info and to apply online, visit gapinc.com/careers