Sixty 31st Avenue, San Mateo, CA 94403 | (650) 532-1022


Assistant Manager (Manager-in-Training)

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LUSH North America supports more than 230 retail stores in Canada and the USA, a mail order business based in Vancouver, and manufacturing centers in both Vancouver and Toronto.
LUSH is known worldwide for our unique bath and beauty products, amazing skin and hair care, personalized customer service, and environmental activism and a fun & funky store atmosphere. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.
There are four positions in the LUSH Shop: Shop Manager, Manager–in–Training (for mid–high volume shops), Floor Leader, and Sales Ambassador. We work hard to bring the best experience to both our customers and employees. We’re valued by offering competitive wages, an unbelievable bonus scheme, comprehensive health and dental benefits for management, not to mention an amazing discount program (50% retail). There are also endless possibilities for advancement within LUSH’s ever–growing business, our retail shops are supported by our Retail Support Team, a group of highly–skilled former Shop Managers dedicated to improving the retail business in a variety of capacities across North America. We only staff these positions from within our store base and they include: Recruiting, Training, New Shop Opening, and Sales Support. It’s important to our retail business that we grow from within and everyone has the experience of working in a shop.
At the present time, we are actively looking for a dynamic and creative individual to join our Shop Team as an Assistant Manager (MIT). A Manager in Training supports the business alongside the Store Manager while receiving training and development to take the next step in their LUSH journey- to Store Manager for the LUSH brand!
We Offer:
• A fun and funky store atmosphere where individualism is encouraged
• 50% off all our products so that you feel fresh everyday
• An education in natural ingredients, ethical sourcing, and sustainable hair and skin care practices
• The opportunity to participate as an activist in our ethical campaigns
• An unconventional retail structure to support your entrepreneurial spirit
• Development in retail management skills as a part of the management team
• Participation in the MIT Development program and the possibility to have your own store
Your core RESPONSIBILITIES will include:
• Interacting constantly with staff and customers through product demos and consultations
• Learning LUSH product knowledge, history, and practices, and teaching it to your shop staff
• Participating and creating in store contests, trainings and meetings that will inspire the team
• Sharing feedback with the team to improve their performance and encourage them to grow
• Ensuring that everyone is maintaining store standards with pride
• Supporting shop operations including inventory, ordering and scheduling
• Completing your Management training plan according to schedule
• Developing the leaders in your shop team to the next level of their career
You bring the following QUALIFICATIONS:
• 2-3 year retail supervisory, leadership, or management experience in a customer service, beauty or cosmetics environment
• Previous experience managing store operations including inventory, scheduling, ordering and visuals
• Clear direction and longevity in previous employment
• Demonstrated ability to actively demonstrate LUSH products on our customers
• Demonstrated ability to learn LUSH product knowledge and apply it on the floor
• Demonstrated ability to identify opportunities and coach a team to better performance
• Demonstrated ability to receive feedback and try something new
• Ability to lift 30lbs
How to Apply:
Thanks for your interest in LUSH! Due to the high volume of applicants, only those applicants selected for an interview will be contacted.
Best of luck in your job search, and don’t forget to follow us online for even MORE opportunities!
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