Sixty 31st Avenue, San Mateo, CA 94403 | (650) 532-1022
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Retail Commission Sales – Mattresses

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Job responsibilities and requirements include but are not limited to:

The Mattress Sales Associate is responsible for providing outstanding customer service, meeting hourly sales, protection plan (WorryNoMore), return rate and Star Rewards goals on a personal and departmental basis while demonstrating superior product knowledge to customers. To create a shopping experience that will make the customer feel welcome and comfortable. The associate is also responsible for followup/clienteling and performing other duties as necessary.

Essential Functions:
 Be proficient in all systems need to complete transactions (SOCR, MySA, BT tablet app, POS, search and send and MPOS) ,
 Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own
 Assist customers in all aspects of total store experience and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
 Provide an exceptional customer experience by ensuring the customer is always the priority
 Handle all returns and delivery issues courteously and professionally
 Determine customer needs based on personal features and other customer preference related factors
 Demonstrate knowledge of store products and services to build sales and minimize returns
 Suggest additional items to compliment customer selection which includes both product and services such as WorryNoMore, adjustable bases, frame and low profile boxsprings
 Offer to call other locations if items are unavailable within store
 Offer to put purchase on customer’s Macy’s charge account toward the end of the shopping experience
 Invite customers to come back and thank them by name
 Responsible for achieving personal sales goals, Star Reward goals, WorryNoMore Conversion Goal and return rate goal
 Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer-the most important person in our stores
 Use MySa clientele program to maintain customer profile and contact information to increase personal sales
 Maintain contact with customers thru pre- and post-delivery contacts to ensure a positive shopping and delivery experience
 Be knowledgeable of and perform sales support functions related to POS procedures
 Develop product knowledge by reading current vendor tags and pamphlets, attending training classes in order to communicate it to the customer, complete all vendor courses on the Big Ticket University.
 Be aware of current promotional events and sales.
 Maintain department recovery standards; which includes recovery and signing.
 Adhere to Asset Protection and inventory control and compliance procedures
 Perform other duties as necessary.
 Follows shortage programs and procedures.
 Perform these functions in an efficient manner, as directed by the Supervisor .
 Regular, dependable attendance and punctuality.

 No specific educational accomplishment is required.
Communication Skills:
 Excellent written and verbal communication skills.
 Willing to proactively reach out to potential customers.
 Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:
 Basic math functions such as addition, subtraction, multiplication, and division.
 Able to use a calculator.

Reasoning Ability:
 Self-starter, able to work independently and as part of a team in a competitive commission environment.
 Organization and excellent follow up skills required.

Physical Demands:
 This position involves constant moving, talking, hearing, reaching, and standing.
 Involves standing for at least two consecutive hours.
 Involves lifting at least 30 lbs.
 May occasionally involve stooping, kneeling, crouching, and climbing ladders.
 Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.

Other Skills:
 Possess a strong sense of urgency.
 Must enjoy meeting and interacting with customers.
 Possess a thirst for learning.
 Ability to collaborate and function as a member of a team.
 Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:
 Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs

Location: Macy’s

To apply visit and search Hillsdale.